Reference

Your Privacy Policy For Account Data

pick138 Privacy Policy explains how we handle the details connected with your account, phone verification, wallet activity and lobby visits.

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pick138 Your Privacy Policy For Account Data
PRIVATE HELP ROUTES

Get Clear Answers About Your Data

A privacy question should not leave you searching through the lobby. We provide a direct support path from the account and cashier areas so you can ask what a record means, why a verification step appeared or how to request a correction. Include your account contact and the relevant payment reference, such as QRIS or GoPay, so we can locate the right record without asking for unnecessary details.

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Account privacy request

Use the support route linked to your account when you want to ask about stored contact details, phone verification or sign-in records. We check the account context first, then explain the applicable step without asking you to send a password or full payment credential.

Wallet record question

If a DANA, OVO, GoPay or QRIS reference needs clarification, send the receipt reference through the cashier support path. We use that identifier to check the transaction record and status, while limiting the request to details needed for the privacy question.

Access and correction

When you need to change an account detail or ask for a copy of information linked to you, contact support from the signed-in account where possible. We may confirm phone ownership before discussing private records, helping keep another person from receiving your data.

DATA CARE DETAILS

What Our Privacy Process Covers

We treat privacy as an account operation rather than a page you read once.

Data we receive

We may receive account contact details, phone verification results, device and browser signals, session activity, support messages and payment references.

Cookie choices

Cookies and similar browser storage help keep your session connected, remember selected settings and measure page performance.

Account protection

We use phone verification before account access and examine unusual sign-in or device patterns when protection requires it.

Payment matching

A wallet reference helps us match a DANA, OVO, GoPay or QRIS action with your account and display the correct…

Retention approach

We keep account and transaction records for the period needed to provide the service, resolve disputes, protect accounts or meet…

Change requests

You can ask us to correct inaccurate account details, explain a data use or provide access to information linked with…

Privacy Policy Questions From Indonesia

These answers address the searches we hear most often about the pick138 Privacy Policy. They cover account creation, local wallet records, cookies, device use, correction requests and access conditions. If your situation involves a specific receipt or sign-in event, use the account support path and mention the relevant date or reference.

The pick138 Privacy Policy covers account details, phone verification, device and browser signals, session activity, support messages, cookies and payment references. It explains why we use each category, how we protect it, how long records may remain and how you can ask about your data.

We use phone verification before account access to confirm that the account contact belongs to you and to reduce unauthorised entry. The result is connected with the account security record. If verification fails or looks unfamiliar, contact support from the account route.

Yes. The Privacy Policy covers payment references and status information connected with DANA, OVO, GoPay and QRIS. It can also cover bank transfer and virtual account records used for matching, receipt checks, support questions and account protection, without requiring your password.

You can ask us to correct inaccurate contact or account details through the signed-in support path where possible. Tell us which field is wrong and provide the account contact used for verification. We may confirm phone ownership before changing private records.

On mobile, cookies and browser storage can keep your session connected, remember settings and help us identify page errors. You can adjust permissions in your browser settings. Removing necessary storage may interrupt sign-in or require you to complete account access again.

We retain information for the time needed to operate the account, match transactions, answer disputes, protect against misuse or meet applicable legal duties. The period can differ by record type. You may ask support which retention reason applies to a particular record.

You can request access to information linked with your account by contacting support through the account path. Include a clear request and account contact. We may verify your phone before responding, and access or eligibility depends on local law where local law permits.

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